Shipping Information for Wekame
At Wekame, we strive to offer reliable and efficient shipping for all orders. Below are the details of our shipping policies:
Shipping Methods and Costs
1. Standard Shipping (Ground)
•Cost: Free for all orders.
•Delivery Time: 5-7 business days.
•Service Area: Available for all U.S. addresses.
2. Expedited Shipping (2nd Day)
•Cost: $20 per order.
•Delivery Time: 2 business days.
•Order Cutoff Time: Orders must be placed by 12:00 pm (Central Time) Monday through Friday to qualify for 2-day delivery.
3. Overnight Shipping
•Cost: $35 per order.
•Delivery Time: Next business day.
•Order Cutoff Time: Orders must be placed by 12:00 pm (Central Time) Monday through Friday for next-day delivery.
Order Processing Times
•Same-Day Processing: Orders placed before 12:00 pm (Central Time) on business days will be processed and shipped the same day.
•Next Business Day Processing: Orders placed after 12:00 pm (Central Time), on weekends, or holidays will be processed the following business day.
Shipping Restrictions
•P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes, APO, or FPO addresses. Please provide a valid street address for delivery.
•International Shipping: Currently, we only ship within the United States.
Tracking Your Order
•Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can also track your order by logging into your account on our website and accessing the “My Orders” section.
•If you experience issues with tracking or need further assistance, please contact us at [email protected] or call +1 (213) 765-8600.
Signature Requirement
•For orders valued over $500, a signature will be required upon delivery to ensure the safety of the package.
Undeliverable Packages
•If a package is returned to us as undeliverable due to an incorrect address or other issues, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost or Damaged Packages
•If your package is lost or arrives damaged, please contact us immediately at +1 (213) 765-8600 or [email protected]. We will work with the carrier to resolve the issue and ensure your order is delivered as quickly as possible.
Same-Day Delivery
•Availability: Same-day delivery may be available for customers located near Rockwall, TX.
•Contact: To arrange same-day delivery, please call +1 (213) 765-8600 during business hours.
Order Fulfillment
•Multiple Shipments: If your order contains multiple items that are located in different warehouses, your items may arrive in separate packages at no additional shipping cost.
Holiday Shipping
•Please note that during peak holiday seasons, delivery times may be extended due to increased shipping volumes. We recommend placing orders early to ensure timely delivery.
Contact Us
For any questions or concerns regarding shipping, please contact us:
Wekame
682 Chisholm Ranch Dr, Rockwall, TX 75032, USA
Phone: +1 (213) 765-8600
Email: [email protected]
We are committed to providing a seamless shipping experience and ensuring your orders from Wekame arrive promptly and in excellent condition.